We are responsible for our customers, our business and our employees, this is what makes our business what it is and has been since we opened in 2002.

Our regulatory body, The Financial Conduct Authority (FCA), have set out six “Treating Customers Fairly” principles which outline how we communicate and engage with our customers, the quality of service we provide and the fairness of our procedures. As a licensed broker we are proud to follow the FCA’s treating customers fairly guidelines:

  1. Customers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
  2. Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
  3. Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
  4. Where consumers receive advice, the advice is suitable and takes account of their circumstances.
  5. Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
  6. Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

How do we achieve the above?

Clear, fair and transparent pricing.

The needs and requirements of our customers are always at the forefront of everything we do.

Continual advice and support throughout the life of the contract.

We understand the importance of customer privacy.

Offering accurate advice that is appropriate to a customers specific circumstances and requirements.

Dealing with and responding to customer complaints. In the unlikely event that you are not satisfied with the service provided we will deal with your complaint in a prompt and professional manor. More details of how to complain can be found at https://autochoices.co.uk/complaints-handling-procedure/

Vulnerable Customers – Auto Choices are committed to treating all customers fairly and as a result we have a policy on Vulnerability. Our policy sets out guidance for our staff around vulnerability to ensure we act with the right level of care to customers who are identified as being vulnerable.

What is expect from you?

In order to offer the best possible service, we rely on you (the customer) to also play your part. An efficient service relies as much on honesty and clarity from its customers as it does us doing our job properly.

Give us accurate information and engage with us properly.

Make sure any monthly budgets given to us are affordable to you and will cause you no concern.

Raise questions if you are uncertain about any product or service being offered.

Read all information sent to you.

Use cooling off periods (if applicable) to consider whether to go ahead with an agreement.

Review your financial needs on a regular basis and consider taking advice when circumstances change.

If you have any questions please email urgent@autochoices.co.uk with the title of Treating Customers Fairly.