Auto Choices is committed to customer service. If you are dissatisfied with our service, we will endeavour to resolve any issues in a fair and effective manner. This policy explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service, then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved in the shortest possible time;
Auto Choices Limited
150a Albert Street
Telephone Number: 01252 810800
Email Address: URGENT@autochoices.co.uk
To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing. To help us resolve your problem you should provide the following information:
We will try to resolve your complaint immediately; however, sometimes this may not be possible. We will acknowledge your complaint by letter and in the unlikely event that we are not able to resolve your complaint within 3 working days, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
We will issue a final response by the end of eight weeks after receipt of the complaint. The final response will set out one of the following:
If we are unable to make a final response by the end of eight weeks, we will inform you in writing of this and indicate when we will be in a position to make a final response.
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to the Financial Ombudsman Service or contact the BVRLA for further guidance:
The Financial Ombudsman Service
Harbour Exchange Square
You must do this within six months of our final response.
BVRLA Conciliation Service